Which One Is Right for Your Business?
With so many choices (and so many acronyms!), it’s tough to know where to begin when choosing a new voice system. In some cases, the physical parameters (e.g., the age of your building or wiring, the quality of available circuits) will narrow the decision for you. In other cases, the economics of the options will guide you in specific direction. For example, do you want to own your own physical phone system (and the maintenance and upgrades that come with it) or do you want to essentially “lease” your phone system (and have upgrades and replacement phones taken care of by someone else)? Here’s a side-by-side comparison of Digital West’s Primary Rate Interface (PRI) and Session Initiated Protocol (SIP) options to help you better evaluate the alternatives.
Not All SIP Is Created Equal: Data on Digital West’s SIP trunks run over our own private network, which means we have full control over performance, reliability and overall voice quality. You have a dedicated circuit just for your voice services. Most hosted voice providers (e.g., Vonage, RingCentral, 8×8) run over the public Internet, creating a higher risk for network interference and security issues.