The Business Phone System
Hosted Voice is a cloud-based phone system that delivers cutting-edge phone features on a private and secure network that can expand your reach and modernize the way you do business today.
What is a Cloud Based Phone System?
A cloud based phone system is a Voice over IP (VoIP) based telephone platform which delivers phone services through an internet connection.
Benefits of VoIP:
- Lower Costs
- Easy Scability
- Integrated Voice and Data
- Integrated Communication Services
- Improved Customer Service
- Portability and Remote Work Options
- Streaming Voice and Video
“Typically, businesses see an average of 50 to 75 percent savings when they switch from landline services to VoIP.”
2017: Tech.co; Toolbox, VoIP Desk
Why Hosted Voice?
Most phone companies are only in the phone business, meaning their featured cloud based phone systems are not delivered over an internet connection they can control. This is not the case with Digital West – at Digital West, we specialize in phone, internet and cloud services making it easy for us to monitor your cloud based phone system because it is on our own network.
How Hosted Voice Works
Your voice data is delivered over the same networks we use to provide your high-speed Internet connection, but we prioritize your voice data over all other data on the network. Digital West controls all points of connection – from your business call to your recipient. This makes your connectivity and voice quality with Hosted Voice unparalleled in security, clarity and reliability. Due to Hosted Voice’s unique design, it is as reliable as traditional phone service.
One Solution, Three Plans
We have designed feature packages to support different user types and applications to help you meet your company’s specific needs.
Select the perfect one for your business.
ESSENTIAL (Phone only)
Essential seats are designed for frontline staff or common areas typically not associated with a person but with a handset.
- Handset required with Seat
Functionality can be limited to meet your specific requirements per seat.
Recommended for:
- Classrooms, retail locations, healthcare, restaurants
- Conference rooms, warehouses, lobbies, and kitchens
EXPRESS (Phone, Messaging)
Express seats offer a core set of Unified Communications tools that empower employees and keep them connected. These tools include voicemail, mobility, and SMS. Additional features, such as ConnectNow, Astound’s web conferencing solution, and other advanced features can be added on to meet your specific needs.
- No handset required with Seat
Recommended for:
- Office, mobile, or hybrid workers
- Small, medium, and even large businesses
PREMIUM (Phone, Video, Messaging)
Premium seats expand on the core set of UCaaS features included in the Express seat by adding voicemail transcription and ConnectNow (25 seats included). You also have access to the full complement of features offered today, such as CRM Integration and Cloud Contact Center, which can be used by supervisors and managers.
- No handset required with Seat
Recommended for:
- Office, mobile, or hybrid workers
| Features | Essential | Express | Premium |
|---|---|---|---|
| Unlimited Local, Regional, and Long Distance | ✔ | ✔ | ✔ |
| High-Definition (HD) Voice | ✔ | ✔ | ✔ |
| 24/7 Customer Support | ✔ | ✔ | ✔ |
| Multi-site Support | ✔ | ✔ | ✔ |
| Phone Handset Required | ✔ | Add-on | Add-on |
| Voicemail | Add-on | ✔ | ✔ |
| Voicemail Speech to Text Transcription | X | ✔ | ✔ |
| User Portal | X | ✔ | ✔ |
| Administrator Portal | X | ✔ | ✔ |
| Call Forwarding | ✔ | ✔ | ✔ |
| Advanced Call Forwarding | X | ✔ | ✔ |
| Call Screening | X | ✔ | ✔ |
| On-Demand Call Recording | X | ✔ | ✔ |
| Call Logs | X | ✔ | ✔ |
| Mobile Apps for iOS & Android | X | ✔ | ✔ |
| Softphone for PC or Mac | X | ✔ | ✔ |
| Presence and Status | X | ✔ | ✔ |
| Unlimited Instant Messaging | X | ✔ | ✔ |
| Unlimited SMS Text Messaging | X | ✔ | ✔ |
| ConnectNow – Unlimited Video Conferencing | X | Add-on (Max 100 Attendees) | 25 included (Max 500 Attendees) |
| Audio Conferencing (Voice only) – participant count (25, 50, 100) | X | Add-on | Add-on |
| E-Fax (inbound only with dedicated number | X | Add-on | ✔ |
| CRM Integration (standard integration) | X | Add-on | Add-on |
| Cloud Contact Center | X | Add-on | Add-on |
