Meet the crew that makes it all happen. Our friendly, experienced team is primarily based in San Luis Obispo, California. We live and breathe our core values, the first of which is “to put people first, cultivating great relationships with our teammates, customers, competitors and community.” We aim to deliver exceptional customer service and top-notch solutions for all of your technology needs. We invite you to get to know us.
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Abel Ahmada
Hometown: Guadalupe, CA
Title: Service Delivery Technician
Fun Fact: I have been to San Nicholas Island and recently welcomed a new baby boy.
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Colby Bell
Hometown: Arroyo Grande, CA
Title: Systems Engineer
Fun Fact: I am not a distant relative of Genghis Khan.
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Billy Binns
Hometown: Ventura, CA
Title: Faciities Manager
Fun Fact: I once climbed Mount Everest... oh and I sometimes make up stories to make myself sound more interesting.
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Jeff Buckingham
Hometown: Glastonbury Connecticut
Title: CCO - Chief Client Officer
Fun Fact: I came to Cal Poly to study Dairy Science and dreamed of returning to New England to farm. I fell in love with SLO and stayed here eventually getting involved in telecommunications in 1983 just as AT&T was being broken up. I was the first employee and eventually President of Call America. Later I started another company called Call America and later Blue Rooster Telecom. We joined forces with Norcast and then with Digital West.
I never did become a dairy farmer, but we do raise beef cattle on a small cow calf operation on our ranch near Los Osos that I operate with my family. We live "off the grid" with 40+ cows as well as horses, cats, and dogs. I am a bit of a character and love and appreciate our wonderful customers and my dedicated co-workers at Digital West.
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Shannon Burroughs
Hometown: Medford, NJ
Title: Senior Software Architect
Fun Fact: I love being outdoors / camping / exploring woods and architectural ruins (old factory / ghost towns in the NJ pinelands and historical sites etc.) with my wife and kids.
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Mike Casey
Hometown: Huntington Beach
Title: Business Development Manager
Fun Fact: I'm helo-cast trained to jump out of helicopters for ocean rescue.
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Keith Chavarria
Hometown: Santa Maria, CA
Title: Service Delivery Technician
Fun Fact: I enjoy playing and watching sports. Big Los Angeles Lakers and Minnesota Vikings fan.
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Karen Cipolla
Hometown: Fallbrook, Ca
Title: Marketing Manager/Office Manager
Fun Fact: I am a wife to Tony and Mom to 4 amazing kids. I have lived on the Central Coast since 1986 when I came for Cal Poly (Go Mustangs!!), and there is no where else I would rather be!
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Wyatt Citek
I once got to take a lap around Laguna Seca raceway as part of a advanced driving course. -
Chrissy Cooper
Hometown: San Luis Obispo, CA
Title: Service Delivery Technician
Fun Fact: I like to climb up on things and crow like a rooster with Jeff Buckingham.
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Dianna Coalwell
Hometown: Mount Isa, Australia
Title: Billing/Accounts Receivable Specialist
Fun Fact: In high school I auditioned for the same character as Nicole Kidman and they chose her instead. I lived on 3 continents before i found the man of my dreams in India.
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Justin Coalwell
Hometown: Atascadero, CA
Title: Director of Client Services
Fun Fact: I drove my wife and newborn home from the hospital on the back of a motorcycle.
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Davis Damian
Hometown: Grover Beach, CA
Title: Service Delivery Technician
Fun Fact: I love fighting games and have gone to EVO, the biggest fighting game tournament in the US, since 2016.
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Jill DeCristofaro
Hometown: Morro Bay
Title: Provisioning Technician
Fun Fact: My cat is named after raw fish, Sushi.
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Orah de Vroede
Hometown: Atascadero
Title: Provisioning Manager
Fun Fact: My second child was born in the backseat of my car at the Atascadero PD. Her birth certifcate says Atascadero Police Department.
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Lonnie Ezell
Hometown: Bakersfield, CA
Title: Accountant
Fun Fact: I have horrible directional sense. Thank heaven’s for GPS.
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Dave Hamilton
Hometown: Newport Beach, CA
Title: Project Manager - Fiber
Fun Fact: I write with an inverted left hand. Same as President Obama and Prince William. It's weird.
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Lance Heredia
Avid cosplayer -
Matthew Ingersoll
Hometown: Proctor, MN
Title: Senior Systems Engineer
Fun Fact: Some of my hobbies include long distance running, hiking, and writing music.
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Craig Johnson
Hometown: San Luis Obispo
Title: Service Delivery Technician
Fun Fact: SLO local. Bishops Peak, Teach, Laguna, SLO HS, and Cal Poly! Oddly enough, I'm a Packers fan.
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Chris Judge
Hometown: Westcliff-on-Sea, Essex, England
Title: Sales Operations Coordinator
Fun Fact: I cut my own hair!
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Jared Kelly
Hometown: Ojai, CA
Title: Service Delivery Technician
Fun Fact: I once cut an onion without crying.. much.
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Ryan Langguth
Hometown: Marengo, IL
Title: Network Operations Technician
Fun Fact: I watched all of Cheers and then all of Frasier within a 6 month period.
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Kyle Lemons
Hometown: San Luis Obispo, CA
Title: Provisioning Technician
Fun Fact: I used to call bananas putnanas. Not because I didn't know how to say banana, I just preferred putnana.
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Carlos Lesne
Hometown: Santa Maria, CA
Title: Account Executive
Fun Fact:_
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Suzanne Luis
Hometown: Riverdale
Title: Accountant I
Fun Fact: I'd rather talk to my fur babies than talk to most people.
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Johanne (Jo) Mercier
Hometown: Currently living in San Luis Obispo, from Montreal Canada
Title: Project Manager
Fun Fact: My telecom career started with Jeff Buckingham at the original Call America. From there I was the Operations Manager for Arrival Communications working as the Carrier Relations Manager and Provisioning Director. I continued my career as the Sales Director for TimeWaner Communications returning back to my roots joining Blue Rooster Telecom as Operations Manager. I love hiking and being outdoors.
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Mathew Newbrough
Hometown: Milpitas, CA
Title: Engineering Manager
Fun Fact: I wear toe shoes when I run and I used to coach high school cross country and track.
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Nick Newbrough
Hometown: Milpitas, CA
Title: Director of Sales
Fun Fact: One of my favorite hobbies is competitive archery.
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Brandon Nunez
Hometown: Visalia, CA
Title: Senior Systems Engineer
Fun Fact: My first snowboard run was a black diamond, although I'm not sure it technically qualified as 'fun'.
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Jerry Orr
Hometown: Paso Robles, CA
Title: Phone Systems Technician
Fun Fact: I was born in Orange County, CA and spent the first few years of my life living in Garden Grove. When I was much younger I had a babysitter who frequently hung out with several bands and occasionally played drums with them during practice sessions. One band in particular stood out a few years later when a friend of mine handed me a CD. I immediately recognized the lead singer's voice. I guess now I can say I knew The Offspring before they were famous.
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Carlos Peña
Network Operations Technician -
Cam Perez
Hometown: Sunnyvale, CA
Title: Service Delivery Technician
Fun Fact: I saw Jerry Garcia's last performance in California.
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Francisco Perez
Hometown: Santa Maria, CA
Title: Systems Engineer
Fun Fact: I am a music-loving problem solver.
I grew up in Mazatlán, Sinaloa, Mexico.
While I wouldn’t necessarily consider myself an expert in any one specialty, I am fanatic about bettering myself (right now, I’m working on becoming a Cisco Certified Network Administrator). I am, therefore, very proficient in many different areas of technology, such as networking, programming languages, software, telephony, and hardware.
I am passionate about people, and I work hard to accommodate peoples’ needs and provide solutions to their problems, regardless of the type of problem.
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Frank Randise
Hometown: Van Nuys, CA
Title: Faciities Manager
Fun Fact: At age 15 I worked at McDonalds - They called me "Kid Burger" No Joke!. In my late teens early 20s I street raced - They just called me "Frankie", In my mid 30s I owned a cabinet shop - They called me "Popeye", Now at Norcast & Digital West, they call me "The Guy". When you need a project done right, your phone system to work, or just need help, there is only one person to call -- It's me, "The Guy".
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Jason Rangel
Hometown: Oak Park, CA
Title: Service Delivery Manager
Fun Fact: I used to build houses for a living... now I build clouds.
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Christopher Robles
Hometown: San Fernando Valley, CA
Title: Acount Executive
Fun Fact: I watch baseball on TV! I know, crazy to do something that boring, right!? I LOVE baseball, it doesn't even have to be the Dodgers. Some consider me to be a bit odd!
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Glenn Shackelford
Hometown: Hamilton, MT
Title: Director Of Business Development
Fun Fact: I don't really have a fun fact that I find interesting enough to share with the world.
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Andrew Simpson
Hometown: Arroyo Grande, CA
Title: Provisioning Technician
Fun Fact: Moved to the coast from Yosemite.
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Mike Thomas
Hometown: Born in the territory of Hawaii, grew up in Pleasanton, CA
Title: VP of Technology
Fun Fact: Collects and restores old Pinball Machines and Jukeboxes. Drives an old Chevrolet Corvair.
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Richard Totah
Hometown: Palestine, TX
Title: CFO
Fun Fact: I have a minor in Philosophy.
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Stacey Tourdot
Hometown: Pacific Palisades, CA
Title: Bookkeeper/Billing Specialist
Fun Fact: Used to be hand model for QVC.
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Mike Weddige
Hometown: Aurora, IL
Title: Metro Fiber Analyst
Fun Fact: Full fledged Ski-Bum!
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David White
Hometown: Nipomo, CA
Title: VP of Sales and Client Services
Fun Fact: I have ridden an ostrich.
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Tim Williams
Hometown: Ventura, CA
Title: CEO
Fun Fact: In high school, I had my own DJ business, and I was hired to play at dances, weddings and parties. I was ‘cutting edge’ because I used a new form of of music player called a "CD Player".
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Andrew Winter
Hometown: Paso Robles, CA
Title: Service Delivery Technician
Fun Fact: Avid wargamer, PC enthusiast, and all around geek.