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Maintenance Calendar

We schedule brief planned outages during non-peak hours throughout the year so that we can conduct maintenance on the network. In addition to noting the dates below, Digital West customers will receive an advanced email notification if the maintenance window will affect any of your services.

Thursday 3/15/2018

Outage Window: 10:00 – 5:00 p.m. PST

Service(s) Affected: No service interruptions

Purpose: Quarterly generator test

 

Weekly – Thursdays

Outage Window: 10:00 – 11:00 p.m. PST

Service(s) Affected: Access to the vCloud user interface and some VMWare operations

Purpose: Regular preventative maintenance

 

Weekly – Thursdays and/or Fridays

Outage Window: 10:00 – 11:00 p.m. PST

Service(s) Affected: None.

Purpose: Windows server patching and reboots

 

Saturday, Feb 10, 2018

Outage Window: 11:00 p.m. – 1:00 p.m. PST

Service(s) Affected: Select Metro Fiber customers in San Luis Obispo

Purpose: Software maintenance on routers to improve reliability and monitoring

 

Sunday, Feb 25, 2018

Outage Window: 12:00 a.m. – 1:00 a.m. PST

Service(s) Affected: All Metro Fiber customers in San Luis Obispo area

Purpose: Completion of software updates on Metro Fiber routers to improve stability and monitoring

 

Unplanned Outages

In the rare instance of an unplanned outage, you will receive constant and consistent communication via phone, email and/or online, followed by an explanatory email when we have resolved the issue. You can also follow us on Twitter at @digitalwest_noc for up-to-the-minute updates during an unplanned outage.

Contact

  • Digital West Inc.
  • 1998 Santa Barbara Avenue, #200
  • San Luis Obispo, CA 93401
  • Phone (805) 781-9378
  • Fax (805) 781-9379

Locations

  • San Luis Obispo
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Support

  • (888) 781-9378 (WEST)
  • Digital West Webmail
  • support@digitalwest.com

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