Colocation – Power
On 5/9/17 at 15:05 the Digital West datacenter in San Luis Obispo was hit by a power surge. The results of the surge overwhelmed two Power Distribution Units (PDUs) resulting in a momentary lapse in power. These PDUs were responsible for serving the Digital West network core and select colocation customers. While our systems failed over to generator as expected, the two affected PDUs had a lapse in service that caused core network connectivity to be lost for 14 minutes while systems rebooted. Affected colocation customers experienced the same momentary loss in power before systems were running on generator power.
This is the final update; incident closed.
Loss of network connectivity. Additionally, some colocation customers experienced a brief power loss.
SBP1 (3620 Sacramento Drive, San Luis Obispo, CA)
Replacement of failed power equipment.
A PG&E power surge destroyed a PDU in the SLO datacenter. The loss of the PDU caused load on another unit to exceed 125%, this resulted in PDU moving to bypass rather than battery power. The failure to bypass occurred faster than generator power could be brought online.
Failed hardware will be replaced with industry leading equipment that will allow Digital West to provide higher power density and achieve an increasingly green power footprint. Over the next 60 days Digital West will be calling several proactive maintenance windows to facilitate replacements and upgrades. Our project schedule and timeline will be published on our website at www.digitalwest.com/powerplan and a bi-weekly conference call will be held by our COO to update concerned parties on our progress.