The job of the Director of Product Development is to manage the lifecycle of a product to maximize its value, usefulness and feasibility. Director of Product Development is the intersection between business, technology and user experience. A good Director of Product Development must be experienced in at least one, passionate about all three, and conversant with practitioners in all. The Director of Product Development will set the vision for our growing family of products and are responsible for guiding multidisciplinary teams towards a common goal: providing high-quality products and features on time and at a feasible cost. As advocates for both our users and Digital West, the Director of Product Development will balance diverse perspectives and represent the voice of the customer in product development.
Business – This position is above all else a business function, focused on maximizing business value from a product. The ideal Director of Product Development should be obsessed with optimizing a product to achieve the business goals while maintaining cost effectiveness.
Technology – This position is responsible for infrastructure products. The Director of Product Development should understand the effort and technical concepts required to build and deliver infrastructure products. Director of Product Development should also be aware of upcoming disruptive technologies and vendor roadmaps.
User Experience – This position is the voice of the user and must be passionate about the user experience. The Director of Product Development will learn the user’s voice by using and testing the product, and by continuously talking to users and getting feedback first hand.
- Lead, plan, direct and coordinate infrastructure product lifecycles.
- Work with leadership and technical staff to see that infrastructure products are properly planned and resourced, identifying risks and risk response strategies.
- Ensure that product goals are accomplished and in-line with business objectives.
- Realize, measure and report the use, costs, and benefits of infrastructure products.
- Develop and continuously improve product management methodology.
- Conduct needs assessments; develop business cases, cost models, SWOT analyses, Playbooks, training materials, user documentation, and marketing materials.
- Create Service Level Agreements and product roadmaps.
- Deliver product presentations and training material.
- Work with end users, project managers, service owners, architecture, Service Delivery and Marketing teams to launch, change, and retire products.
- Prepare product budget ensuring consistency with the strategic goals, objectives and resource allocation requirements.
- Perform industry analysis and feature comparisons for competitive product solutions.
- Maintain vendor relationships and negotiate contracts for third party products.
- Listen to customers to learn about use cases and needs, and steer both the development and use of infrastructure products.
- Provide leadership in corporate alignment, values and culture.
- Host Phones (On-net & Off-net VoIP)
- Connectivity (Copper, Cable, Fiber & Wireless)
- Mobility (AT&T & Verizon)
- Cloud (Virtual Systems, Hosting & Applications)
- Unified Communications (Physical Phone Systems)
- One Gauge (Customer Portal & Applications)
- Five to eight years of progressively more responsible experience as a Program or Product Manager of complex, cross-functional IT products.
- Bachelor’s degree (or equivalent experience) in Information Systems, Business Administration, Engineering or related discipline preferred.
- Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the job responsibilities.
- Evidence of continuing education and professional development.
- Ability to influence and achieve results from individuals and groups who do not have direct reporting lines to the Director of Product Development.
- Strong communication skills (written, oral and listening) with the ability to present effectively to large and small audiences.
- Strong leadership and project management skills.
- Demonstrated analytical skills in defining, measuring and achieving program/product KPI’s and benefits.
- Demonstrated use of expert judgment and experience in problem-solving.
- Excellent team player with the demonstrated ability to work collaboratively across an organization.
- Familiarity with technology lifecycle models, process/workflow analysis and improvement methods, and Quality Assurance principals.
- Ability to work with stakeholders in all levels of the organization from project team members to COO, CFO, CCO, and Vice Presidents to achieve product objectives.
- Experience with IT products and services in the telecommunications and connectivity industries.
- Reports to the COO.